Rock Coast Plumbing and Heating Inc.

Rock Coast Plumbing and Heating Inc. is a family-owned business based in Thomaston, Maine. The company was established in 1998 by Darryl and Heidi Townsend, who have been working together since their marriage in 1990. They operate with a focus on serving residential and commercial customers in the Mid Coast area of Maine. The company emphasizes loyalty, integrity, and being available for established customers around the clock. Their approach centers on providing reliable plumbing and heating solutions with a strong commitment to customer relationships.

Services include faucet, toilet, and water heater repair and installation. They handle well pumps, water treatment systems, and drainage issues such as frozen pipes and clogged disposals. The company offers domestic line replacement, residential backflow preventers, and heat pump installation. They replace current heating systems and service both new constructions and remodels. Additional services cover plumbing and heating needs for multi-family residences and seasonal seaside properties. They also work on commercial projects within their defined service area.

Rock Coast Plumbing and Heating serves the Mid Coast area of Maine only, with a travel radius of 15 miles from their base. They specifically work on Monhegan, Benner, and Allen Islands and do not travel to other islands. The company provides 24-hour emergency service for established customers. Customers can contact them by phone for same-day service, with instructions to call the office first and leave a message before contacting an alternate number. Their service is limited to the defined geographic region and does not extend beyond the stated islands and mainland areas within the 15-mile radius.

The company does not bid on projects and only performs work after direct contact. They accept cash, checks, and major credit cards as payment methods.

The company serves homeowners, owners of seasonal seaside escapes, and multi-family residence property owners. They also work with municipalities, schools, restaurants, and hospitality businesses. Their commercial work is limited to the Mid Coast area of Maine and the specific islands they serve. Rock Coast Plumbing and Heating handles projects ranging from repairs and remodels to new construction. They emphasize long-term relationships with loyal customers and contractors across their service area, from Thomaston to Monhegan Island and surrounding communities.

The company states that its technicians are licensed in plumbing, heating, and LP gas. Darryl Townsend holds a Bachelor’s degree in Community Health and Secondary Science from the University of Maine at Farmington and is a United States Marine who served in the first Persian Gulf War. The business began as Townsend Plumbing in 1995 before becoming Rock Coast Plumbing and Heating in 1998. The owners highlight their integrity depending on their employees and maintain a strong, loyal customer base.